Because we sell fireworks — hazardous, combustible goods — our cancellation and return terms are built around safety regulations rather than ordinary retail return rules. Please read this before you order.
Cancelling an order
All orders placed through our website are treated as confirmed orders. Please review your products, quantities and delivery details carefully before placing your order.
- You may request a cancellation or change only before we begin packing your order.
- Once we have started packing an order, cancellation or changes due to change of mind will not be accepted.
- Once an order has been packed or dispatched, it cannot be cancelled or refused at the time of delivery.
- Please place an order only when you are sure about your purchase and are ready to receive it.
- If you have a genuine issue with your order, such as receiving a wrong or damaged item, please contact us as soon as possible so we can review it and provide an appropriate solution.
Damaged, defective or wrong items
We take care when packing every order. However, during packing and transportation, the outer packaging of some boxes may occasionally get minor dents, marks or damage.
- Please check your order when it is delivered, wherever possible.
- If you notice any damage, a missing item, or an item that is different from what you ordered, contact us by WhatsApp or phone within 24 hours of delivery.
- Please send clear photos or videos of the item and its packaging so we can properly assess the issue.
- We will review genuine concerns and provide an appropriate solution based on the nature of the issue.
- Replacement or exchange is not guaranteed and will be considered only where appropriate.
Please report any issue before the product is opened, used or discarded. Once a firework has been used or disposed of, we are unable to inspect or verify the issue.
Minor external packaging marks or dents caused during handling or transportation may not affect the product itself.
Why we cannot accept returns
Fireworks are specially packed and handled for each order. Once an order has been packed, dispatched or delivered, we cannot take the products back into stock.
For this reason:
- We do not accept returns or exchanges due to change of mind after an order has been packed.
- We cannot accept returns of fireworks that have been opened, used or damaged after delivery.
- Free gifts are part of the promotional offer and cannot be returned, exchanged or swapped separately.
- Genuine issues involving a wrong or defective item will be reviewed when reported within 24 hours of delivery, along with clear photos or videos.
Cash on delivery orders
COD is provided as a convenient payment option for our customers. However, placing a COD order is a confirmed commitment to purchase.
- Please place a COD order only when you are sure about the products, quantities and delivery details.
- COD orders can be cancelled or modified only before we start packing the order.
- Once we start packing your COD order, cancellation or changes due to change of mind will not be accepted.
- Once a COD order has been dispatched, it cannot be cancelled or refused at the time of delivery.
- If a customer refuses a confirmed COD order without a genuine issue such as a wrong or damaged item, we reserve the right to recover applicable return-trip, transportation and handling costs and may restrict COD availability for future orders.
- Genuine issues with an order will always be reviewed and handled appropriately.
Orders paid in advance
Customers may choose to pay for their order in advance, even when COD is available.
For orders being sent through Mettur Transport or other transport services, payment must be completed before we pack and dispatch the order.
- If you choose to pay in advance, your order will be processed after the payment is successfully received.
- If you request cancellation before we begin packing, an eligible refund will be processed to the original payment method within 5–7 working days after the cancellation is confirmed.
- Once an advance-paid order has been packed or dispatched, cancellation due to change of mind will not be accepted.
- Genuine issues such as a wrong or damaged item will be reviewed according to our Damaged, defective or wrong items policy.
Need help?
Call or WhatsApp +91 70103 88578, or email [email protected].